Describe a typical day or week in your role.

I go to Sao Paulo to meet with principals and other people within aviation. In Brazil, it’s a little different, we do not only deal with lawyers and directors of departments, as we have other players as well. So, I meet with them a lot to get more information about the markets.

Tell us what you enjoy most about your role.

What I enjoy most in my role would be how dynamic the position is. It’s never the same, each day it’s a new challenge. I also like the competition that comes along with it. It’s something that I really enjoy.

Tell us how Jetcraft’s global network of offices and specialists benefit clients.

Jetcraft is very necessary for the South American market because it is an immature market compared to the U.S and Europe, where you have a lot of big players. In Brazil or South America, there are more individuals or one person brokers. To have such a good structure from Jetcraft to support us in our daily work, it makes a big difference for our customers. I think it’s a very good differential for us.

Explain how Jetcraft’s data and analytics are used within your work.

The analytics that Jetcraft provide to us, and our customers is really important because in Brazil, there is tendency to set the price where the customer wants. It’s nice to show them all the data because then it helps to bring people to the reality of the market.

Share which business aircraft you would buy.

I would probably buy an aircraft in the middle size category. Like a Challenger 350 or Praetor 600 because they are very versatile aircraft. In my region, you can do missions inside the country, but also in with one step, you go to Europe. I think it’s a very versatile craft for my region.

Share a travel essential you couldn’t live without.

The travel essential I couldn’t live without is my iPhone because it’s a job where you are always connected.

Share the best piece of advice you’ve ever been given.

The best piece of advice I have been given, would be to never give up because this is a job where you need to have resilience.

Describe what’s most rewarding about working with Jetcraft

The most rewarding aspect of working with Jetcraft is the quality of the people and the human beings that Jetcraft has. We are a real team, which is really trying to do its best for the company. I think it makes a big difference on the market.

Describe Jetcraft in one word.

I would describe Jetcraft as a selling war machine.

Raphael Haddad, President, Jetcraft Commercial
Location: Toronto, Canada

Describe a typical day or week in your role.

I usually wake up at 5.30am and check my emails and messages, go for a run, then get back to work. During the day I have a lot of conference calls with the teams or I’m meeting with customers.

Tell us what you enjoy most about your role.

It’s the deal. The thrill of the deal. Scoring a deal gives me extreme satisfaction and working with a good solid team.

Describe what you are most proud of in your professional journey.

I’m very proud of what we have accomplished at Jetcraft Commercial. We started in 2015 and if we look back over the last few years at what we have been able to accomplish, I’m very proud of that.

Tell us how Jetcraft’s global network of offices and specialists benefit clients.

We are very careful in picking our team. Our team is not big, its very restricted however, all of them are experienced. They’ve all been in the industry for a few years, they have their own contacts, they have their own approach to their customers. They understand the local cultural sensitivities, so they understand how to close transactions and how to progress and advance through campaigns.

Explain how Jetcraft’s data and analytics are used within your work.

We have access to some good databases, you know we subscribe data and information on fleets, on airlines, on operators. That data is expensive, but it is worth it. We also use the services of some consulting firms if we would like some performance analysis to be done on a particular aircraft or particular routs for particular customers, so we do that. Access to data, access to analysis, doing our own analysis, is very relevant. One is to educate ourselves and be ready for the customer and to respond to customer demand.

Share which business aircraft you would buy.

I cannot zero in on particular aircraft, but I can tell you that in each category of aircraft, I have a preferred aircraft.

Share a travel essential you couldn’t live without.

My running gear. When the weathers good, I go for a run or if it’s not I go to the gym, it’s critical to me. It relieves my stress and gets me going for the day. That’s the first thing that goes in my traveling bag.

Share the best piece of advice you’ve ever been given.

The best piece of advice I was given by someone very dear to me is to do things once and do them right.

Describe Jetcraft in one word.

I cannot describe Jetcraft Commercial in one word. I can tell you that we’re straight to the point and efficient in supporting our customers needs.

Describe a typical day or week in your role.

A typical day for me at Jetcraft is split 50 percent between being in contact with my colleagues and other people within the industry. Constantly on the phone, emailing, or some form of communication. While the other half of my day is working on deals, sourcing, finding new prospects, and working out current closings.

Describe what you are most proud of in your professional journey.

I would say I’m definitely most proud of the connections I’ve made and the network that I have built. The team that I have behind me really supports me in utilizing the skills that I have grown up with. So, I’d have to be the network that I’ve created.

Tell us how Jetcraft’s global network of offices and specialists benefit clients.

Jetcraft’s resources allow me to better utilize our whole company’s data. Our network and connections give our clients a very personalized touch, while still having the global aspect. It incorporates the data that we’ve collected worldwide so I can specialize it to meet my client’s very specific needs.

Explain how Jetcraft’s data and analytics are used within your work.

In my day-to-day work, the data analytics is a very heavy part of my job. I’m working on spreadsheets for hours at a time, so it really gives me a full understanding. This lets me have full clarity on how I need to proceed in any particular situation.

Share which business aircraft you would buy.

If I had a business aircraft, it’d have to be the Challenger 3500 for a couple of different reasons. One, the performance is great. Two, for me it’s the perfect aircraft for my missions. Either flying back home or going up to the lake house or, down to Florida for a vacation, something like that. And three, you really can’t beat the cabin pressurization and with the new cutting-edge technology that they have, I think it’s just a great aircraft.

Share the best piece of advice you’ve ever been given.

The best piece of advice that I’ve been given was by my father. He told me very early on, it’s not what you know, it’s who you know. I’m sure, almost everybody’s heard it, but I’ve really applied it and taken it to heart, and I’ve already seen it pay off in dividends.

Describe what’s most rewarding about working with Jetcraft.

The most rewarding aspect in my role with Jetcraft is seeing a transaction through its entirety. From sourcing out the aircraft, running through all the data, piecing together the information and talking with my friends, other brokers in the industry and my colleagues. Then compiling all these different sources of information into one localized source, that I can turn into a finished product. Seeing the aircraft go to a closing and seeing the results of a happy client.

Describe Jetcraft in one word.

If I had one word to describe Jetcraft, it would be diverse.

Describe a typical day or week in your role.

Typically, I’m a very early riser. I’ll get up anywhere between 6 – 6.30 am and get my coffee. Usually, my dog likes to follow me. Then the first thing I do is log on to Salesforce and check the opportunities that might have come in overnight on some of the aircraft that I’m tracking.

Tell us what you enjoy most about your role.

Every deal is different, every problem is different, and every transaction is different. I really enjoy the complexities and the variety that goes along with working with Jetcraft.

Describe what you are most proud of in your professional journey.

In my professional journey, I’m most proud of the accomplishments, and the accounts that I’ve fought for and won, and the problems that I’ve solved for my clients over the years.

Tell us how Jetcraft’s global network of offices and specialists benefit clients.

The benefit of Jetcraft is we have 26 sales offices worldwide. So, when you list an aircraft with Jetcraft, we have people working throughout the night. While you’re sleeping in bed, we have a sales director in China or Australia or some other part of the world working hard to sell your airplane. You may wake up in the morning and we have an opportunity to close the deal. And that’s the beauty of Jetcraft.

Explain how Jetcraft’s data and analytics are used within your work.

At Jetcraft, we have a data analyst team that are very active. Our tools for analyzing market trends and opportunities are unmatched worldwide.

Share which business aircraft you would buy.

I currently fly a Citation Encore part time, it’s a fun airplane to fly and I can fly it myself, It’s single pilot. But I really love the Falcon line of products like the 7X or the 8X.

Share a travel essential you couldn’t live without.

The travel essentials for me would be my AirPods, my Tumi carry on, and my laptop.

Share the best piece of advice you’ve ever been given.

The best piece of advice I’ve ever been given is, for every hundred phone calls we make, it will turn into a deal at some point in time. So, I get up every morning and try to make a hundred phone calls.

Describe what’s most rewarding about working with Jetcraft.

The most rewarding part is just the team of individuals that we work with, the family feeling. We all are friends. We all get along well. We really have great synergy as a team.

Describe Jetcraft in one word.

It’s hard to describe Jetcraft in one word, but if I could describe it in two words, I would call it a global boutique.

Describe a typical day or week in your role.

A typical day for me would be reaching out to clients to give any updates surrounding acquisitions or listings that we have going on, reaching out to referral sources, as well as, reviewing the overall market to make sure we’re on top of any new changes.

Tell us what you enjoy most about your role.

The thing that excites me about the role that I am in is twofold. One, the people that we meet on a daily basis. It’s really the movers and shakers of the world. And of course, the aircraft. Beautiful machines with amazing technology.

Describe what you are most proud of in your professional journey.

The thing that I enjoy most about when I look back at my professional journey is, regardless of where you start in life, if you have hard work and determination, you can get where you want to be.

Tell us how Jetcraft’s global network of offices and specialists benefit clients.

The reach and ability that we have makes every market a local market. Because of that, we’re able to go out and find aircraft that others can’t which gives our clients more opportunity. So, we take great pride in our data and analytics and the robustness of it.

Explain how Jetcraft’s data and analytics are used within your work.

Not only does it help us as sales professionals to stay on top of the market and any market trends, but it also helps our clients because they understand and have the comfort of knowing that our data and analytics is getting them the maximum value for their aircraft.

Share which business aircraft you would buy.

For sure, I would love a Gulfstream G650. Why not, right?

Share a travel essential you couldn’t live without.

The travel essential I cannot live without is absolutely my earbuds. I say that because we spend a lot of time in airports and on planes.

Share the best piece of advice you’ve ever been given.

The best piece of advice I’ve received or could give is to keep pushing. It’s amazing how things can work out through determination.

Describe what’s most rewarding about working with Jetcraft.

One of the most rewarding aspects is absolutely the fact that we work as a team, and we win as one. It is a really great feeling knowing that my counterparts and I are working towards the same goal and when we do accomplish that, it’s a win all around.

Describe Jetcraft in one word.

If I had to describe Jetcraft in one word, I would say premier.

Describe a typical day or week in your role.

There is no typical day. There are constant changes in what we do for our clients depending on what they ask us to find for them. What we do is source and sell aircraft for people, and as information changes on a daily basis, we are constantly looking for the most up to date data to deliver to our clients.

Tell us what you enjoy most about your role.

The thing I most enjoy about my role at Jetcraft, is delivering on client’s expectations and exceeding them.

Describe what you are most proud of in your professional journey.

I’m most proud of being part of a company that aligns with my personal goals. Since we all have the same goals and ambitions, it feels great to be a part of a group like that.

Tell us how Jetcraft’s global network of offices and specialists benefit clients.

Our global network benefits clients as we’re able to deliver data from around the world at a moments notice. With our people in territory, we can get accurate information very quickly, verses going through a third party that may not have a rep in the region. With our global network, we have relationships in local markets that no one else has, that directly benefits our clients.

Explain how Jetcraft’s data and analytics are used within your work.

The data that our team generates for us as sales directors, enables us to provide accurate information to our clients in real time.

Share which business aircraft you would buy.

If I could buy any business aircraft, I would buy a Global 7500 so I can go further, faster and higher.

Share a travel essential you couldn’t live without.

I could not live without my headphones when travelling.

Share the best piece of advice you’ve ever been given.

The best piece of advice I have ever been given is to be true to who you are.

Describe what’s most rewarding about working with Jetcraft.

The most rewarding thing about working with the Jetcraft team, is truly being part of a family that I’ve been with for the past 15 years, and that has grown from a handful of people to almost 100.

Describe Jetcraft in one word.

I would describe Jetcraft as excellence.

Describe a typical day or week in your role.

No day is the same but my responsibilities include bringing in new leads and nurturing existing leads for opportunities to bring in new deals.

Tell us what you enjoy most about your role.

What I love most about my role is being emersed in the world of aircraft. I’ve always been very passionate about flying and aviation throughout my career, so just being around the aircraft on a daily basis, talking about the aircraft, marketing the aircraft and selling the aircraft.  I also love meeting new people, networking and discussing new opportunities with them.

Describe what you are most proud of in your professional journey.

I think so far, I am most proud of my development and where I have come at this stage. From getting my PPL at age 21, to having done marketing for Jetcraft and now in sales for Jetcraft. Transitioning through different areas around aviation but learning as I go.

Tell us how Jetcraft’s global network of offices and specialists benefit clients.

Jetcraft has 20+ offices worldwide which is an incredibly useful tool as we can rely on different markets and have great market access. For our buyers and sellers in Northern Europe, if we have a client looking for a specific model, we have a much broader range of opportunities worldwide having that access. Also in the different markets, we have the local experts. Having people on the ground who really understand those markets is a great benefit and advantage for us.

Explain how Jetcraft’s data and analytics are used within your work.

Jetcraft’s data and analytics is crucial for the role for sales as it provides us with key market data on the trends, values and demands of aircraft on the market at that current time. It also helps us deliver the up-to-date data to our clients to give them a really transparent look. For both buyers and sellers, the data really helps them make an informed decision on their purchase and selling opportunities.

Share which business aircraft you would buy.

I would buy the Gulfstream G650. The G650 has a really impressive range and can connect cities like Hong Kong and New York. It also has a beautiful interior.

Share a travel essential you couldn’t live without.

A travel essential I couldn’t live without is a power charger because you’ve always got to be on call, you never know what call you are going to get.

Share the best piece of advice you’ve ever been given.

The best piece of advice I have ever been given is to stay curious and never stop learning.

Describe what’s most rewarding about working with Jetcraft.

I think the most rewarding aspect of working with Jetcraft is the camaraderie.  We have a very special team feeling. Everyone supports each other, everyone gives great advice to each other, and I think that there is a real sense of trust.

Describe a typical day or week in your role.

A typical day for me starts with calling clients in the morning, following up with new leads and then following up with deals that are currently in the pipeline. I often then have meetings in the afternoon with new clients, for example.

Tell us what you enjoy most about your role.

What I enjoy most about my role is the connection I have with my clients. I have a really good relationship with my clients, so I enjoy helping them get exactly what they are looking for.

Describe what you are most proud of in your professional journey.

What brings me the most pride is definitely just getting the job done. In this business it is very difficult to sell an aircraft, so being able to get the job done is definitely my biggest reward.

Tell us how Jetcraft’s global network of offices and specialists benefit our clients.

Our team of specialists gives our clients confidence in us to find the best aircraft for them. It’s amazing how we can achieve this within the whole international network.

Explain how Jetcraft’s data and analytics are used within your work.

Jetcraft’s data helps me to get the best aircrafts on the market for my clients.

Share which business aircraft you would buy and why.

I would definitely buy the large cabin aircraft, because I like the large cabin.

Share a travel essential you couldn’t live without.

A travel essential that I couldn’t live without is definitely my airpods.

Share the best piece of advice you’ve ever been given.

Just getting the job done. That’s the best piece of advice I’ve got from my mentors.

Describe Jetcraft in one word.

I would describe Jetcraft as global.

Describe what’s most rewarding about working with Jetcraft.

The most rewarding thing I’ve got from working with Jetcraft is the friendship with the whole team.

Explain your role within your organization?

My role with Mitch McCune is to oversee the day-to-day operations of CFS Jets. Myself primarily, I’m responsible for the growth and development of the sales team.

Describe a typical day in your role.

Explaining a typical week or day is a real challenge, I’m engaged in the sales process and every deal is different. As well, other challenges present themselves in different projects or anything else that we are emersed in. It would be a challenge to have two weeks that were identical.

Tell us what you enjoy most about your role.

The most rewarding thing with my position is to see and watch our team grow. From the early stages of our team members joining, not knowing anything about aviation, growing up within our business and then watching them become successful sales people that are achieving goals and rewards that are beyond their expectations. That’s really the most rewarding thing that I get to experience.

Explain what inspired you to work in aviation.

Aviation has always interested me from a very young age, all I really wanted to do from the age of four is fly. I didn’t realize until I was in college that I wanted to do something besides commercial aviation. There was a moment in time where I realized that I didn’t want to sit next to a crew member for three weeks away from home and that resonated with me. I elected from that day forward, I would do something under the corporate aviation side.

Describe your greatest professional influence.

There’s one gentleman, Jim Mitchell, who really taught me the business growing up in my first role. I’ve had two great partners. My wife has been an exceptional influence in my professional career, knowing that everything is being taken care of at home and allowing me to travel and take care of the business needs. I’ve also had a great partner in Mitch McCune, who has really taught me how to optimize deals and is just a great compliment to my personality. Those three people have been the most instrumental in my career.

Describe yourself in three words.

If I were to describe myself in three words, I would say I’m inefficient, complimented by the fact that I cover that up with hard work and I’m diligent.

Share one item you wouldn’t travel without on a long-haul flight.

The one item that I would never travel without on a long flight would be my headphones, it’s an easy answer.

Share your hidden hobby.

My hidden talent or hobby would probably be that I used to do all of the 1980’s and 90’s voices from Saturday Night Live.